Frontline Best Practice

1. Start with a real problem

As a frontline team member, you will experience a quality issue, safety incident or downtime event at some point. This is an opportunity to raise an activity in TeamAssurance on the tablet. You should raise an Incident. If you need a hand - ask you Team Leader or Supervisor.

2. Determine why it happened

After the incident has been raised, gather a few relevant people together to figure out why this incident occurred. This is known as 'root cause analysis' (RCA), and in TeamAssurance you can raise a Five Why Analysis as a simple way to guide the group through this group activity.

3. Take action

From the root cause analysis, you should have ideas of why the incident occurred. You can now raise Actions, Improvements and Maintenance Tasks to ensure this incident doesn't occur again.

Summary

You should have an Incident with a few linked activities - at least one Five Why Analysis and likely several Actions, Improvements and Maintenance Tasks.